{"@context":"http://schema.org","@type":"Book","total_rows":"1","page":1,"records_each_page":"10","@graph":[{"@id":"http://library.sbamdy.edu.mm/index.php?p=show_detail&id=1653","name":"What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say","author":{"name":["Greenberger, Leonard S."]},"isbn":"","publisher":"McGraw Hill Education","dateCreated":"2013"}]}